The role involves supporting customers with ad production using Clipcentric's software, requiring digital design experience and customer-facing skills. Responsibilities include mastering the platform, creating digital ads, providing technical support, and analyzing campaign performance. Ideal candidates should have strong communication skills, a degree, and proficiency in creative software, with additional knowledge of HTML5, CSS, and JavaScript being a plus. This full-time position offers benefits and a hybrid work schedule.
Candidate will support existing customers by providing/managing full service ad production using Clipcentric’s proprietary software, assisting with their day to day usage of the platform, maximizing customer success by sharing platform expertise, and assisting with technical support requests. Successful candidates will be able to work independently, are experienced in digital design, have customer-facing experience and be comfortable working in a deadline-driven environment. Mastery of our creative and analytics platform will be required, so successful candidates must be able to learn complex creative systems quickly (proficiency in any leading creative software suite will dramatically reduce the learning curve). Creative interpretation and assembly work is required, so successful candidates must have an artistic eye and good verbal descriptive skills. Responsibilities • Mastering our proprietary creative and analytics platform, and sharing expertise internally and externally • Creating compelling digital ads for Clipcentric’s full-service customers • Assisting customers with Clipcentric’s digital advertising production software through best practice recommendations, problem solving, training, and product demonstrations • Providing tier I/II customer support, triage and escalation • Organizing and presenting customer issues and feedback to management • Advertising campaign reporting analysis Qualifications The ideal candidate must be a great communicator, be self-motivated with a proven track record in creative services, web development and be comfortable working in a fast- paced, entrepreneurial environment. • A degree from a four-year accredited college or university • Experience working with clients/customers • Proficiency with any leading creative design/production software tools (such as Adobe Creative Cloud) • Strong creative skills and eye for detail • Full proficiency using computers and basic office utility software • Excellent oral and written communication skills • Highly organized work habits • Enthusiasm for working as a team in an entrepreneurial environment Additional items a plus, but not mandatory • Proficiency with a deep understanding knowledge of HTML5, CSS and JavaScript • Proficiency in debugging HTML/CSS/JavaScript issues within web sites using browser debugging tools • This is a full time position with benefits working for Clipcentric, Inc. No agencies or consultants, please. • Hybrid schedule Job Type: Full-time Pay: From $20.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible schedule • Health insurance • Paid time off • Paid training Schedule: Monday to Friday Education: Bachelor's (Preferred) Work Location: In person
Clipcentric